Everyday work · Practical guide

Draft the email, keep the commitment yours

Beginner · Published 2026-10-20 · Reviewed 2026-10-05

Tools: Multi-tool
Audience: People getting started with AI
Topic: Everyday work

Hands typing on a laptop at a light desk

You’ll finish with: a clear email whose names, dates, prices and promises still match your approved facts.

An email draft should help you say what you mean. It should not quietly promise a discount, a delivery date or a small miracle. Today, you keep the commitments while AI helps with the wording.

Set up

Allow 15 minutes in a text chat. You do not need an email connector; paste the fictional message and leave the result as a draft.

Download this guide’s practice sheet ↓

Try this example

FICTIONAL PRACTICE MATERIAL
Customer: Can you deliver by Friday and waive the delivery fee? Known facts: dispatch date unconfirmed; standard delivery fee AUD 15; Jo can check dispatch availability. No discount authority supplied.

Do the task

Separate the customer’s requests from what you can actually confirm.
Ask for a polite reply that acknowledges both requests.
Check dates, prices and implied promises before saving the draft.

Your reusable prompt

Draft a reply under 110 words. Acknowledge Friday delivery and the fee-waiver request. Explain what still needs checking. Do not approve a discount or promise when Jo will reply.

PRACTICE INPUT
Customer: Can you deliver by Friday and waive the delivery fee? Known facts: dispatch date unconfirmed; standard delivery fee AUD 15; Jo can check dispatch availability. No discount authority supplied.

Refine your result

Underline the commitments by listing them below the draft. Remove any that are not supported by the facts.

Check the result

A good reply can offer to check availability without claiming Friday is possible. It must not quietly set the fee to zero or invent a response deadline.

Save and reuse

Save reply-draft.txt. Have the authorised person approve any commitment before you send it.

Sources and notes

Writing clear prompts Checked 2026-10-05

The practice input and teaching prompt are original 5HO material. Examples are fictional; they are not screenshots or claims of a completed real-world task.
Official documentation supports the relevant product concepts. Setup availability depends on your account; where a guide offers a fallback, it does not prove the connected capability worked.